My Holiday Home Insurance Awarded Feefo Gold Trusted Service Award 2019

/in , , /by

My Holiday Home Insurance is proud to report that we have been awarded a Feefo Gold Trusted Service Award 2019 in recognition for the excellent customer service we provide to our insurance policyholders. 

My Holiday Home Insurance have been providing specialist leisure insurance cover for holiday home and lodge owners for the past 13 years. We’re one of the UK’s leading providers of holiday home insurance, providing you with a personal service that comes with total peace of mind.   We are a family-run business and believe in traditional values where customer service lies at the heart of everything we do. Every member of our team is dedicated to excellent customer service and providing each customer with the very best customer experience, from the moment you first ask for a quote, through to renewal.

The Feefo Gold Service award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Those that meet the high standard, (based on the number of reviews they have collected, and their average rating), receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As

all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. My Holiday Home Insurance met the criteria of collecting over the required number of reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.

Steve Leech, Director at My Holiday Home Insurance commented: “We are delighted to receive this award from Feefo.  As a specialist insurer in the leisure industry, we ensure that we provide comprehensive cover with the flexibility to meet individual needs. We’re committed to delivering outstanding service in order to provide great experiences to all of our customers, who are the most important judges of what we do and this award recognises that achievement. We understand how important it is for us to listen, understand and respond to all our customers and this is reflected by our ratings on Feefo.”

Congratulating My Holiday Home Insurance on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”

To be recognised by Feefo for the service we provide to our customers is outstanding and this award is a true reflection of our commitment to customer service.  We are absolutely delighted with the Feefo awards and we would love to help you save money on your holiday home insurance renewal, while providing you with excellent customer service. Speak to one of our specialists today by calling 0800 988 0890.

Take a look around our website for more information on holiday home insurance and holiday lodge insurance. To keep up to date on similar topics like this follow us on Twitter, Facebook & LinkedIn.

Fire Safety in your Holiday Home

/in , , /by

Whether your holiday home is being Let, used by you, or a guest, fire safety in your holiday home is essential.  There are some important safety checks to consider and although it will not completely eliminate the risks, it will help to reduce it.  We all know how devastating a fire could be, you could lose everything or worse, someone could get injured.  Everyday things we use such as kitchen appliances and open fires come with their own risks, so you should monitor them frequently.  Here are a few general tips on what you could do to reduce the risks of a fire in your holiday home.

Fire risk assessment

If you are letting your holiday home out, you should have a fire risk assessment carried out regularly so that you can identify any potential hazards.  This way you can take the relevant precautions to minimise the risks and keep your guests safe. Display a fire notice so any guests know what to do if there is a fire.

Kitchen

Cooking appliances can cause fires, so there are some things you can do to reduce the risks.  Clean the appliances regularly, so any built-up fat or grease is removed, as this could pose a fire risk. Check appliances regularly so that any sign of damage can be repaired or replaced.   If you are letting out your holiday home, keep a fire blanket that is easily accessible.  Using water on some fires can act as an accelerant so avoiding this all together is a better alternative.

You should keep appliances such as toasters or grills as clean as possible. Remove anything that could cause a fire such as crumbs and keep them away from areas that can catch fire easily, such as curtains or cloths.

Electrics

Electrics that are faulty can cause fires so make sure that all your equipment is in safe and good condition.   Try not to use too many plugs in one socket as this could overload the socket and cause a fire.

Log burners and open fires

Open fires and log burners are very attractive feature inside a holiday home, giving you that feeling of cosiness, however they do increase the risks of a fire. Sweep your chimney annually and use a fire guard to protect you from burns.  Be wary of hot ash and dispose of it appropriately outside the property.

Smoke Alarms

Fit and maintain a smoke alarm.  A smoke alarm can save lives, so be sure to test it at least twice a year to make sure it is in good working order.  Put your smoke alarms in the right place inside your holiday home, so not too close to the kitchen where you can set it off accidentally and it becomes a nuisance. This way, when it does go off you know that it is a real warning.  If your holiday home has more than one floor make sure you install alarms on each landing.

These are just a few things you can do to protect your holiday home from fire but there is a lot more, so speak to your local fire department for further information.

For similar information or tips on Holiday Homes, please follow us on Twitter, Facebook & LinkedIn.