We’ve won The Customer Experience Award at the 2024 British Insurance Awards

My Holiday Home Insurance (part of Assist Insurance Services ltd) have won an award at the prestigious 2024 British Insurance Awards.  On the 3rd July 2024 we were announced as winners of the 2024 Customer Experience Award one of the most prestigious awards in the insurance industry, at the Royal Albert Hall.

A few months ago we were advised that we had been shortlisted for 3 British Insurance Awards which is such a huge achievement on its own and we were absolutely delighted to have been recognised by the insurance industry once again, following a very similar success at the same event in 2022.  The team headed off to London for the awards ceremony, and to our delight we were announced as winners of the 2024 Customer Experience Award. We were up against some much larger organisations, so to actually win this award is an outstanding achievement, one which we are exceptionally proud of.

The Customer Experience Award is open to any UK-based insurance business and the judges were looking for those who had clearly demonstrated an excellent level of engagement at every point of the customer journey from marketing to sales to customer service and claims. Proof was required on how this impacted the customer experience and how policyholders and prospective policyholders feel towards the brand. We had to demonstrate how we provided the very best experience to our customers throughout the lifecycle of a policy, as well as how we have introduced online processes to make sure that the customer experience was smooth reducing any barriers that might prevent them from obtaining a quote or renewing their insurance. ​​ This relates to the availability of our services out of hours, where customers can now renew their policies online and also obtain an insurance quote using our quote and buy online facility.

Reflecting on this achievement, Claire Leech Director at Assist commented, “This award is recognition of the hard work and dedication of our entire team. It underscores our commitment to putting customers at the heart of everything we do. We are immensely proud of this achievement and motivated to continue delivering exceptional service. We will continue to create value for our customers, be a trusted partner in their times of need and remain committed to pushing the boundaries of service excellence.”

About My Holiday Home Insurance

We’re one of the UK’s leading providers of holiday home insurance, with more than 19 years’ experience and 50,000 policyholders. We deliver competitive premiums and comprehensive cover to holiday home owners, and our policies are tailored around your personal circumstances. Whether you own a static caravan, holiday lodge, leisure home, holiday chalet or holiday home in the UK, we have the right policy to suit you.

We believe in traditional service values, where the customer lies at the heart of everything we do. We want your experience to be a memorable one and are committed to providing outstanding service to every customer, whether you’re contacting us for the first time, renewing your insurance or making a claim and this has been recognised multiple times by the insurance industry.

We have been awarded the 2024 Platinum Trusted Customer Service Award by Feefo, 2022 Customer Care Award, 2022 Personal Lines Broker of the Year Award, 2020 Personal Lines Broker of the Year Award and the 2017 Insurance Times Claims Excellence Award for our handling of claims.  Each of these awards is a true reflection of our commitment to outstanding customer service.

If you’re looking for a traditional, independent and family-run holiday home insurance specialist, want to be treated like an individual and receive the highest quality personalised service, without the need to work through a call centre, then speak to us about your insurance needs.

Please note that all insurance cover is subject to acceptance of terms and conditions.

This is a marketing article from My Holiday Home Insurance, a specialist provider of insurance for holiday lodges, holiday homesleisure homes holiday chalets and static caravans. Our team of experienced advisers are always happy to help, so for more information call our Northampton office on freephone 0800 988 0890.

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Published – 04/07/24