COVID-19 Client Service & Support

We want to update you on My Holiday Home Insurance’s response to the global pandemic that is causing huge upheaval to the lives of all our policyholders, as it is for people throughout the world.

My Holiday Home Insurance Receive 2020 Feefo Award

This month, My Holiday Home Insurance won the 2020 Feefo Gold Trusted Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Preparing your Leisure Home for the Winter

Your leisure home insurance policy is designed to protect you against risks of things happening suddenly which you could not have expected such as fire, theft, accidental damage, flood and storm.  In the winter months your leisure home can be very vulnerable, especially if it is not being used and can be damaged by the cold.  There are certain things you need to remember when closing down your leisure home for the winter to prevent things such as escape of water.

The cover you are provided for escape of water is designed to provide cover for damage to your property caused by water leaks. One of the largest risks of water occurs when you are away during the winter months when pipes can freeze and burst, causing significant damage to your leisure home.

Important things to remember

Between 1st November and 31st March both days inclusive, if your leisure home is left without an occupant for more than 48 hours you must drain down the entire water system as a precaution to prevent freezing and any potential damage this may occur. If your leisure home has a sealed heating system containing antifreeze then this does not need to be drained down but antifreeze levels checked annually and particularly prior to the period of unoccupancy. In addition, all water tanks must be emptied by leaving both hot and cold taps fully open with plugs removed throughout the leisure home.

Or

If you wish to leave the water supply turned on between 1st November and 31st March both days inclusive, you must ensure:

  • The entire home benefits from a heating system being gas or a geothermal or full electric system (not night storage heaters), fitted with automatic controls and a separate thermostat. The system must be set to operate continuously for 24 hours of each day (not controlled by a timing device) and the thermostat set to not less than 13 degrees Celsius and all internal doors must remain open throughout the leisure home and where fitted the loft hatch left open.

Or

  • If the heating system as described above is installed and additionally fitted with a ‘frost stat’ that is designed and installed to override all the heating controls, irrespective of their functional status, then this may be set to operate at no less than 4 degrees Celsius.

These things are very important and failing to comply with the requirements will result in loss or damage resulting from escape of water or burst pipes being excluded from your insurance.

It’s important that you read your insurance policy in full, along with the policy schedule to ensure that you are fully aware of the extent of the insurance cover, as well as the terms and conditions which are applied to your cover.

For similar topics like this or for general leisure home insurance information, please follow us on Twitter, Facebook & LinkedIn. You can also have a look through our website for more information.

A New Way to Search for your Leisure Home

Park Home Search – A New Way to Search for your Leisure Home

Park Home Search is a free online service that connects both buyers and sellers of leisure homes throughout the UK and it’s completely free of charge to use. There are no costs to either a buyer or a seller and it’s the perfect place to find your new dream leisure home.

Whether you are looking for a leisure home in the North, West. East or the South of England searching for your new leisure home just got easier.  Park Home Search is the place to look if you are looking to find your new dream leisure home as there are hundreds of leisure homes for sale and you can browse 24 hours a day at your own convenience. If you are not able to find the leisure home you are looking for, you can register to receive information about new leisure homes for sale in some beautiful locations in the country, as and when they become available.

How Park Home Search Works.

Manufacturers and park operators add their new leisure homes available on Park Home Search. This is free for both manufacturers and park operators which encourages them to list as many homes as they have, as soon as they are available.  Buyers can search the website for their preferred leisure home according to their preferences and this can be filtered down to the location, type of home and whether they want to rent or buy the home.

Relax and let Park Home Search do all the work.

If you prefer, you can register your details with Park Home Search and your information will be passed on to the relevant park operators.  The park operators will contact you when new homes become available in your chosen location and all information is GDPR compliant, so your data is secure.

What’s the benefits for the seller?

Manufacturers can list as many leisure homes as they want, it’s completely free and park operators can advertise any plots they have available at no cost too. Open days and weekends are also advertised on park home search by manufacturers and operators, with the option to upload photos, brochures and videos about the leisure homes.  The manufacturers and park operators have complete control of their own information as they are able to list, amend, remove and update homes all using one easy form online. There is the great added feature where sellers of the homes receive email leads from potential buyers interested in their homes providing sellers with complete control.

With the above features and much more available to both buyers and seller of leisure homes, there are so many reasons to use Park Home Search.  So many are already taking advantage of this free service, so why don’t you!

For further information visit www.parkhomesearch.co.uk.

For similar topics like this or for general leisure home insurance information, please follow us on Twitter, Facebook & LinkedIn.

New for 2019 – Leisure Home Insurance Policy

Exclusively to My Holiday Home Insurance and new for 2019, we have enhanced our insurance policy to bring you better cover and even better value for money.

We always listen to our customers and review our insurance policy on a regular basis to ensure we are meeting the needs of leisure home owners.  With this in mind, we now bring you one of the most competitive and enhanced cover on the market with our new 2019 Leisure Home policy.

As specialists in the insurance sector and with over 13 years’ experience, we have tailored our insurance policy to meet the needs of our customers who own a static caravan, holiday lodge or leisure home in the UK.  With our new leisure insurance policy, you receive our highest ever level of cover, along with numerous choices of optional extra cover.  The optional extras we provide can be added to your standard cover to protect items such as decking, hot tubs, pedal cycles and sports equipment, just to name a few.  Our new leisure home insurance policy cannot be found anywhere else and offer you advisory cover to suit your individual needs, which means you only need to pay for the cover you require.

Outlined below is just some of the cover you can receive with our new 2019 insurance policy.

Insurance for static caravans and leisure homes (standard)

  • Maximum building sum insured increases to £120,000 (increased limits on sums insured).
  • New for old and market value cover policy now available on static caravans and leisure homes up to 20 years old.
  • Maximum contents sum insured increases to £25,000.
  • Accidental damage cover (when not let).
  • Up to £5million public liability cover.

Insurance for holiday lodges (standard)

  • Up to £500,000 buildings sum insured.
  • Up to £40,000 contents sum insured.
  • Up to £5million public liability cover.
  • Unlimited freezer contents cover.
  • Site clearance, transportation and re-siting cover.
  • Plus much much more…

Insurance for holiday lodges, static caravans and leisure homes (optional cover)

  • Accidental damage when let.
  • Malicious damage by tenants.
  • Sports equipment.
  • PLUS much much more…

Discounts Available:

  • No claims discount.
  • Over 50’s discount.
  • Voluntary excesses.
  • Age of home discount.

For more information about our cover, please click on the relevant link below:

Static Caravan Insurance

Leisure Home Insurance

Holiday Lodge Insurance

Alternatively, you can call 0800 988 0890 and speak to one of our specialist advisors.   To keep up to date with information about static caravans, holiday lodges and leisure homes, please follow us on Twitter, Facebook & LinkedIn.

Maintenance Tips for your Static Caravan

Static Caravans can be both a great home to live in or a place to escape on holiday. However, like all homes regardless of structure, you will need to maintain it. Proper maintenance of your caravan will extend it’s life meaning you can enjoy it for longer!

 

So what do you need to do to ensure that your caravan is well maintained?

    • Make sure that you protect your caravan during the winter months. You should “drain down” the caravan, so that the water and heating systems will not be damaged by the cold when you are gone.
  • Turn off the supply of water and gas before you locate the external water drainage plugs. Once you have started to drain the water, you can turn on all of the taps and leave the inside plug holes open – just to make sure that there is no water left in the system.
  • Don’t forget to flush the toilet and make sure that all of the water has been officially drained from the cistern
  • You can also use compressed air to blow through the pipe-work, just to make sure that there is no remaining water that could potentially freeze.
  • You might also want to use a solution that is three parts water and one part anti-freeze. Put it through the drained system to further waterproof it.
  • It is also important to check the roof of your caravan for faults and blockages in the drainage system.
  • Make sure that you remove all debris from the roof, such as rotting leaves and degrading matter.
  • It is a good idea to blast the exterior with a pressure washer, or use a cloth and some soap to wash it down. This will help to avoid any damage caused by debris and build-up.
  • Always keep an eye on your caravan and inspect it frequently for rust and corrosion – especially if you own an older caravan.
  • It is also very important to make sure that your gas boiler is serviced annually – because if the boiler breaks while you are away from your caravan for the season, a lot of damage can be caused.
  • If your caravan uses a butane cylinder, you should watch out and make sure that the sealer washers do not need replacing.

Another important factor to consider is the security of your caravan.

Make sure that all of the doors and windows on the caravan have security devices – and you may even want to consider investing in an alarm. It is advised that you take all contents of worth home with you if your caravan is for holiday use.

 

My Holiday Home Insurance Awarded Feefo Gold Trusted Service Award 2019

My Holiday Home Insurance is proud to report that we have been awarded a Feefo Gold Trusted Service Award 2019 in recognition for the excellent customer service we provide to our insurance policyholders. 

My Holiday Home Insurance have been providing specialist leisure insurance cover for holiday home and lodge owners for the past 13 years. We’re one of the UK’s leading providers of holiday home insurance, providing you with a personal service that comes with total peace of mind.   We are a family-run business and believe in traditional values where customer service lies at the heart of everything we do. Every member of our team is dedicated to excellent customer service and providing each customer with the very best customer experience, from the moment you first ask for a quote, through to renewal.

The Feefo Gold Service award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Those that meet the high standard, (based on the number of reviews they have collected, and their average rating), receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As

all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. My Holiday Home Insurance met the criteria of collecting over the required number of reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.

Steve Leech, Director at My Holiday Home Insurance commented: “We are delighted to receive this award from Feefo.  As a specialist insurer in the leisure industry, we ensure that we provide comprehensive cover with the flexibility to meet individual needs. We’re committed to delivering outstanding service in order to provide great experiences to all of our customers, who are the most important judges of what we do and this award recognises that achievement. We understand how important it is for us to listen, understand and respond to all our customers and this is reflected by our ratings on Feefo.”

Congratulating My Holiday Home Insurance on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”

To be recognised by Feefo for the service we provide to our customers is outstanding and this award is a true reflection of our commitment to customer service.  We are absolutely delighted with the Feefo awards and we would love to help you save money on your holiday home insurance renewal, while providing you with excellent customer service. Speak to one of our specialists today by calling 0800 988 0890.

Take a look around our website for more information on holiday home insurance and holiday lodge insurance. To keep up to date on similar topics like this follow us on Twitter, Facebook & LinkedIn.

Fire Safety in your Holiday Home

Whether your holiday home is being Let, used by you, or a guest, fire safety in your holiday home is essential.  There are some important safety checks to consider and although it will not completely eliminate the risks, it will help to reduce it.  We all know how devastating a fire could be, you could lose everything or worse, someone could get injured.  Everyday things we use such as kitchen appliances and open fires come with their own risks, so you should monitor them frequently.  Here are a few general tips on what you could do to reduce the risks of a fire in your holiday home.

Fire risk assessment

If you are letting your holiday home out, you should have a fire risk assessment carried out regularly so that you can identify any potential hazards.  This way you can take the relevant precautions to minimise the risks and keep your guests safe. Display a fire notice so any guests know what to do if there is a fire.

Kitchen

Cooking appliances can cause fires, so there are some things you can do to reduce the risks.  Clean the appliances regularly, so any built-up fat or grease is removed, as this could pose a fire risk. Check appliances regularly so that any sign of damage can be repaired or replaced.   If you are letting out your holiday home, keep a fire blanket that is easily accessible.  Using water on some fires can act as an accelerant so avoiding this all together is a better alternative.

You should keep appliances such as toasters or grills as clean as possible. Remove anything that could cause a fire such as crumbs and keep them away from areas that can catch fire easily, such as curtains or cloths.

Electrics

Electrics that are faulty can cause fires so make sure that all your equipment is in safe and good condition.   Try not to use too many plugs in one socket as this could overload the socket and cause a fire.

Log burners and open fires

Open fires and log burners are very attractive feature inside a holiday home, giving you that feeling of cosiness, however they do increase the risks of a fire. Sweep your chimney annually and use a fire guard to protect you from burns.  Be wary of hot ash and dispose of it appropriately outside the property.

Smoke Alarms

Fit and maintain a smoke alarm.  A smoke alarm can save lives, so be sure to test it at least twice a year to make sure it is in good working order.  Put your smoke alarms in the right place inside your holiday home, so not too close to the kitchen where you can set it off accidentally and it becomes a nuisance. This way, when it does go off you know that it is a real warning.  If your holiday home has more than one floor make sure you install alarms on each landing.

These are just a few things you can do to protect your holiday home from fire but there is a lot more, so speak to your local fire department for further information.

For similar information or tips on Holiday Homes, please follow us on Twitter, Facebook & LinkedIn.

Maintaining the Exterior of your Holiday Home

Maintaining the exterior of your holiday home is essential, as your property is an important asset for you.  Having a good process to keep the exterior of your property in order is also really important if you have to make an insurance claim.  A claim made against a poorly maintained property may not be covered under your holiday home insurance. Taking reasonable precautions to protect the exterior of your property will help you to reduce the risks, long-term damage and expensive repair costs associated with a property that is not maintained regularly.

Below are some general tips and advice about maintaining the exterior of your holiday home:

Exterior walls

The exterior walls on your holiday home should be checked regularly for cracks and any damage should be repaired as soon as possible. A crack in the wall can cause a larger repair bill if not attended to quickly and could lead to things such as damp problems. Make sure that there are no broken or missing tiles and fix anything that may be loose, as soon as possible. Falling tiles could cause damage to other areas of your own property or even damage your neighbour’s property.

Gutters and drains

Damaged or blocked gutters and drains can not only damage your property but could affect your neighbours too.  For example, if your drains are blocked and there is water overflowing, this can cause damp issues and may cause flooding. Clear any debris, leaves or foreign items out of your gutters and replace any damaged sections of your gutter.

Window and door frames

Check your windows & door frames for any flaking that may occur and carry out the necessary repairs. Maintain your frames regularly, especially if you live near the coast.

Terraces and Patios

Your patio or terrace should be washed down to clean away any dirt. This will make it easier to check if there are any missing tiles or anything that may need to be replaced.  Anything that may be damaged on your patio or terrace should be removed and replaced, which will help to prevent frost damage in the winter and to ensure good surface drainage.

Chimney

If you have a chimney, make sure you have it swept at least once a year and check it is correctly covered. Poor maintenance of a chimney could lead to a chimney fire and water running down your chimney could cause damp issues within the home.

Security in unoccupied properties

If your property is left unoccupied for long periods of time, make sure that all of your windows and doors are locked and do not leave keys under mats or above door frames, making it easily accessible for a burglar.  Make sure all locks are in working order and replace any that may be damaged as this will help in keeping your holiday home safe and secure.

Taking reasonable steps to maintain the exterior of your holiday home and getting things fixed before they escalate into a bigger problem, could save you money in the long term.  It can also help if you are unfortunate enough to need to make a claim.

For more general tips on your holiday home, please follow us on Twitter, Facebook & LinkedIn.

Keeping your Holiday Home Safe and Secure

Keeping your holiday home safe and secure may not be at the forefront of your mind: it’s easy to think that an idyllic, rural location is virtually crime free.  However, this could be a costly mistake – both financially and emotionally, as a burglary can cause a great deal of distress.

This time of year, when it gets dark earlier, the risk of a break-in tends to increase as thieves take advantage of the darker evenings.  Holiday homes can be an obvious target for a burglar as they may be empty for extended periods of time.  Here are some helpful tips that you may want to consider to protect your property.

Locks on your doors and windows

Make sure you have good quality locks on your doors and windows to increase your security, and make sure that they are closed and locked properly.   Although closing windows sounds like the most obvious thing to do, some holiday home owners leave them slightly open to avoid damp throughout the winter, when the home is left empty.  Not only is this a bad idea, it could also invalidate your holiday home insurance.

Even a small opening could be enough for a burglar to gain access. Pay particular attention to ground floor windows, front and back doors, which is where a typical burglar will gain entry.

Alarms

Having an alarm can be a good deterrent for burglars, but it will not stop them from getting in.  However, they may try to find an easier target, and it will give your holiday home that added level of security to help put your mind at ease when you’re not around.  If your home is in a very rural location with no homes close by, then an alarm may not be as effective as it would be in a more populated area. In this case, you may want to consider other options, such as shutters.

Keys

You may want to leave your keys nearby when your property is empty, so buying a key safe could be a good option for you. Try and secure your safe somewhere discreet, so it is not obvious to a passer-by.  Do not leave your keys above door frames, under mats or plant pots, for guests or workman to access them.  This is likely to be where a burglar will look first and could invalidate your holiday home insurance.

Secure the outside of your property

If you own any outbuildings or sheds, make sure you have quality locks on them to protect the contents. Do not leave any tools lying around, such as garden forks or spades, and put away any ladders, as these can all be used to gain access to your property.

External lighting

If you can put in motion-detecting lights, or have lights on a timer for a couple of hours each evening, this could be enough to deter a burglar.

CCTV cameras

A burglar may be less likely to break into your property if CCTV is visible.  There are some types of technology that will allow you to monitor your property in real-time from a PC, iPad or phone, so it could be worth the investment for more protection.

Regular checks

Having a neighbour or housekeeper visit your home regularly would be useful so they can alert you if there are any signs of damage or suspicious activity. This may also help to deter thieves if the property looks as though it is occupied more often.

Thieves are opportunists, so if you try to make it as difficult as possible for unauthorised entry into your property, the thief is more likely to find an easier target.  If you have guests, ask them to make sure they secure all windows and doors before leaving the property.

These helpful tips could help minimise the stress of a burglary, and can make your holiday home a lot more safe and secure.

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