Award Winning Service Provided by My Holiday Home Insurance

Here at My Holiday Home Insurance, we’re passionate about the treatment of our customers, whether it the first time a customer is speaking to us, they are renewing their insurance or calling to make a claim. Although we are one of the UK’s leading providers of holiday home insurance, we are a family run business and we stick to traditional service values. We want our customer service to leave a lasting impression, which is why we take the time to listen and understand our customers, so we can cater to their individual needs, providing the most comprehensive cover available for their property.

We insure more than 25,000 leisure home owners across the UK and have over 15 years’ experience.  We understand that your holiday home is a large investment for you so it’s even more important that you get the right level of cover to protect your home. We have insurance policies designed to give you the most comprehensive cover available, which provide you with the added peace of mind that should the worst happen your investment is covered.

2020 Personal Lines Broker of the Year Award Winners

We have just been announced as winners of this year’s Personal Lines Broker of the Year Award 2020, one of the most prestigious awards within the insurance sector. This UK Broker Award recognises and celebrates excellence and innovation, identifying stand-out brokerages who are setting the standard for others to follow in the personal lines market. To be shortlisted for this award, businesses had to demonstrate that they had achieved growth in a competitive market and a proven track record of adapting in challenging conditions.

The Personal Lines Broker Award was open to any insurance broker providing insurance to individuals and this year received the largest amount of submissions ever in the history, making this one of the most sought after award in the insurance industry.  Winning this award really is an achievement we are extremely proud of, as we are so passionate about the way we treat and look after our customers. Putting our customers first is paramount within our business and winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do. Read more here and see the moment we were announced as winners.

2020 Feefo Gold Trusted Service Award Winners

The Feefo Gold Trusted Service Award is given to businesses who use the Feefo platform to collect genuine customer reviews and insights.  This customer service award is an independent seal of excellence designed to give businesses recognition for delivering exceptional customer experiences.

When My Holiday Home Insurance received this award, we were extremely excited because this is the third consecutive year.  The award is based on the feedback of real customers, which really is a true testament of the type of service each and every customer can expect to receive when they contact us.  Customers are the most important judges of all and this award provides recognition for how hard we work to provide the very best customer journey. Everyone at My Holiday Home Insurance is fully committed to the highest quality of service, so we understand how important it is to listen, understand and respond to our customers.

Insurance Times Claims Excellence Award Winners

The Insurance Times Claims Excellence Award is designed to recognise and reward excellence across claims – the company, teams and individuals who have direct contact with customers in their hour of need. This vitally important part of the sector continues to be at the forefront of innovation and outstanding customer service.

My Holiday Home Insurance policies are designed to give you the best cover at competitive premiums but the true test of any insurance policies is when you need to make a claim. We do our very best to help you resolve any claims/disputes in a timely and professional manner, and our award-winning claims service is testament to the service that our claims team provides. We have in-house claims coordinators who are there to make sure your claim processes in a timely manner, so you really are in good hands when you insure with My Holiday Home Insurance.

HOLIDAY LODGES

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STATIC CARAVANS

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LEISURE HOMES

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UK HOLIDAY HOMES

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We’re Winners of a UK Broker Award 2020

We are delighted to announce that My Holiday Home Insurance are winners of a UK Broker Award.

My Holiday Home Insurance Shortlisted for a UK Broker Award

We are delighted to announce that My Holiday Home Insurance have been shortlisted for a prestigious UK Broker Award.

Latest News

Buying a New or Used Static Caravan

When you are buying a static caravan there are some things you need to consider. We have put together some helpful information, general tips and suggestions that could assist you.

Preparing your Static Caravan for the Winter

If you are a static caravan owner, now is the time to prepare your caravan for winter.

We’re Winners of a UK Broker Award 2020

We are delighted to announce that My Holiday Home Insurance are winners of a UK Broker Award.
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My Holiday Home Insurance, is a part of Assist Insurance Services Ltd, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ.
Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority for General Insurance Distribution activities and as a credit broker. We do not charge any up-front fees for arranging credit. We do not charge any fees to customers in relation to Credit Broking activities. We are members of the Financial Ombudsman Service. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: www.financial-ombudsman.org.uk