Home Emergency Cover for Holiday Chalet Owners

The home emergency policy that we provide for UK holiday chalet owners (UK properties only), will provide assistance to you in your home. We will respond with expert help if you suffer an emergency arising from an incident covered under this policy and send a contractor out who will take action to resolve the emergency. The purpose of the home emergency insurance policy is to work alongside your household buildings or contents insurance policy. Whilst we are happy to assist you in an emergency by sourcing a contractor, we aren’t able to provide you with help relating to day-to-day maintenance of your home and its contents. The UK holiday chalet emergency policy details are outlined below.

✔ No Excess To Pay

✔ Up to £1,000 per claim

✔ No call out charges

✔ Unlimited claims allowed

✔ Boiler breakdown included

 Plumbing & Drainage

Leaks caused by the unexpected failure of the drainage system or internal plumbing (including central heating pipes).


Emergency repairs following missing, broken or loose tiles causing internal water damage.

Internal Electricity

Covers your internal electrics supplying power to your home following electrical failure of at least one complete circuit.

Boiler Replacement Contribution

Contribution of up to £500 towards the cost of a brand-new like for like replacement upon production of an original receipt for payment.

Note: All cover is subject to terms and conditions.

  Primary Heating System

Cover for the complete breakdown of the central heating system which results in the loss of heating and/or hot water.

Alternative Heating

We shall pay up to £50 towards the cost of alternative heating sources where these are deemed necessary in the event a claim has occurred.

Pest Infestation

Cover for the removal of certain types of pest infestation (such as a wasp or hornet nest, mice, rats or cockroaches) from the home.

 Overnight Accommodation

Overnight accommodation only where it has not been possible to resolve the emergency following an accepted claim for emergency repairs by a contractor under another section of the policy and the home is rendered uninhabitable in the opinion of the Claims Helpline Service.