My Holiday Home Insurance Win 2022 Platinum Trusted Service Award
On the 19th January 2022, My Holiday Home insurance were announced winners of the Feefo Platinum Trusted Service Awards for the 2nd consecutive year. The Feefo award can only be achieved if you use Feefo, is an independent seal of excellence rated by genuine customers and recognises businesses who consistently deliver exceptional customer experiences. The Platinum award can only be achieved if you have received the Feefo Gold standard award for three consecutive years or more.
About My Holiday Home Insurance
My Holiday Home Insurance have been providing insurance to holiday home owners since 2005 and now have more than 42,000 leisure policyholders throughout the UK. We’re one of the UK’s leading providers of holiday home insurance and we truly understand the needs of our customers, so whether you own a holiday cottage, holiday lodge, holiday home or static caravan in the UK, we have the insurance policies and cover to meet your individual needs.
We’re a family run business and believe in traditional service values, so customer service lies at the heart of everything we do. We were named ‘Personal Lines Broker of The Year 2020’, by the Insurance Industry (the most prestigious award in the insurance industry) and received the Insurance Times Claims Excellence Award for the service our customers receive whilst making a claim. We are 100% dedicated to providing a personalised service to each customer and really listen to what our customers require, so that we can tailor the insurance around their circumstances. All of our insurance policies provide comprehensive cover as standard with lots of optional extras to choose from, so that you can tailor the policy to suit your personal requirements.
Because we listen to our customers, we have recently added a new service to our website, where you can now get an online quote. Although we much prefer to speak to our customers to make sure they get the right level of cover for their holiday home, we understand that this may not suit all our customers. This is why we launched the quote and buy service, where you can get an online quote and purchase your holiday home insurance online.
The Feefo Award
Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers. The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Congratulating My Holiday Home Insurance, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge. I can’t wait to see what our customers achieve next year in 2022.”
Claire Leech, Director at My Holiday Home Insurance commented: “We are delighted to receive the 2022 Feefo Platinum Trusted Service Award, as it is purely based on the feedback of genuine customers who have used our service and they really are the most important judges. Each member of the team at My Holiday Home Insurance is fully committed to delivering the highest quality of service to each and every customer. We understand how important it is for us to listen, understand and respond to all our customers. This Platinum award recognises how hard we work to give all of our customers the very best possible experience. Putting our customers first has always been paramount within our business and even more so since Covid-19. Customers support businesses which put them at the forefront of a business and we are exceptionally passionate about the way we treat and look after our clients. Winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.”
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
This is a marketing article from My Holiday Home Insurance, a specialist provider of insurance for holiday homes, leisure homes, holiday lodges and static caravans. Our team of experienced advisers are always happy to help, so for more information call our Northampton office on freephone 0800 988 0890.