We’re Winners of a UK Broker Award 2020
Insurance Age today announced the winners of this year’s Personal Lines Broker of the Year Award 2020 and we are delighted to confirm that Assist Insurance Services (Owners of My Holiday Home Insurance), the UK’s leading provider of leisure insurance, have been named winners of this prestigious award.
About My Holiday Home Insurance
My Holiday Home Insurance is a family run business and we pride ourselves on the service we provide to each and every customer. We have more than 15 years’ experience insuring holiday homes and over 25,000 policyholders, so we have in-depth knowledge and understanding of the type of insurance required for your holiday home. Each of insurance advisors have worked for the company for many years and have extensive knowledge about holiday home insurance, providing you with the confidence that when you speak to us, we are able to talk you through all aspects of the cover to ensure your home is completely protected.
Customer service lies at the heart of everything we do and our service has been recognised for many years by Feefo who this year awarded us the 2020 Feefo Gold Trusted Service Award. Whether you are contacting us for the first time, renewing your insurance policy or calling to make a claim, you will receive the highest level of service from our team.
Personal Lines Broker of the Year Award
The Personal Lines Broker of the Year Award is one of the largest awards within the insurance sector, designed to recognise and celebrate excellence and innovation within the UK insurance industry. This category is focused on stand-out UK brokerages setting the standard for others to follow in the personal lines market. The award was judged by an independent panel of experts, who were there to pay particular attention to the outstanding achievement of UK Brokers and honouring them. The judges were focused on identifying companies who achieved sustainable growth in a competitive market by innovating product proposition, with a proven track record of adapting in challenging conditions. They also wanted businesses to demonstrate they continually provided outstanding customer service, with the aim to drive repeat business in the future. The Personal Lines Broker Awards was open to any insurance broker that provides insurance to individuals and this year they received the highest number of submissions in history.
The award ceremony that took place today (11th September 2020) was a virtual one, unlike previous years due to Covid-19, to celebrate the successes of the insurance sector and to announce the winners.
We were announced earlier today as winners and everyone here in is absolutely delighted to be recognised by the insurance industry, by being awarded the Personal Lines Broker of the Year Award 2020.
Claire Leech, Director at Assist Insurance Services commented, “When we were nominated for the Personal Lines Broker of the Year Award and then confirmed as finalists earlier this year, we were absolutely delighted, especially since there were so many submissions. To actually win this award really is an achievement we are extremely proud of. Putting our customers first has been paramount within our business and even more so since Covid-19. Even when something might not appear to be commercially in the best interests for the business, if it is right for the customer, then it is the right thing to do. It is that which makes it commercially viable. Customers support businesses which put them at the forefront of a business. We are so passionate about the way we treat and look after our clients and winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.
What some of our customers and clients have said about us…
“Assist are the most customer centric Coverholders that we work for. Their dedication for the ultimate Customer journey is second to none. Assist operate with a true ‘hands on’ approach to how each of their customers’ claims are dealt with, even when the claim is not covered by the policy. They have employed dedicated customer-focussed claims staff, enabling them to work in absolute synergy with our technical claims handlers to ensure the right outcome for their customers every time. Assist demand high standards of customer service and their continued focus in this area is evidenced in the high Net Promoter Scores that their scheme delivers month on month.”
Gary Hemsley Director – Strategic Accounts and Business Development, Davies Group Limited
“Canopius have had the pleasure of working with Assist Insurance for over 14 years, during which time they have become a Lloyd’s coverholder with our full support. Assist’s unique approach to the customer experience, particularly at the point of claim, has been challenging for all its partners on specialist lines of business, but in partnership Assist has demonstrated what can successfully be achieved for all parties, evidenced through their profitable growth and client retention underpinned by their unique approach to the customer experience, which is both attentive and professional. We look forward to continued collaborative product and claim innovation, as well as sharing in their continued success for many years to come.”
Paul McBrearty Underwriter, Canopius
“Great company who are expert in the holiday home market. I’ve been with My Holiday Home Insurance for a number of years. They really understand the holiday home market and their cover reflects this. I was particularly impressed with my recent renewal. Without any prompting, they contacted me to talk through my details and then offered me a reduction in the premium cost. Very happy with their proactive approach!”
Independent Feefo Reviews
To find out more about My Holiday Home Insurance or for further information about the products and services we provide, please use the relevant link below.
- UK Holiday Home Insurance
- Leisure Home Insurance
- Static Caravan Insurance
- Holiday Lodge Insurance
- European Holiday Home insurance